View your notifications
Notifications are issued to alert you to mentions and changes to tickets and projects made by other users.
You can see your notification bell on the navigation top bar on any page. Click to view your notifications
On the left you will see a list of all your notifications broken down into projects, you can choose to list all notification directed to you, or you can choose to filter out only those that mention you personally. It may help you to deal with those tickets that request your assistance if you are a follower of many entire projects.
By default, the first notification in the list is selected and the notification details are displayed in the main panel on the page. You can select a notification to view by clicking the notification link in the left panel.
If you click on any of the notifications in the left panel, the details of that ticket and the note relating to you will appear in the main panel. If it is just information and nothing is required of you, you can dismiss this ticket after reading by clicking the tick
You can filter the list of notification according to type (All, Mentions, Following and Assigned) by clicking the filter button for the required notification type shown above the notification list. Filter buttons only show if there is at least one notification of that type in the list.
Reply to a notification
You can reply directly to notifications in Tickd on this page.
As your day progresses and your team members update and feedback on tickets that you are a part of, following or own, the notifications section in an excellent place to get caught up and reply without jumping from ticket to ticket.
If the notification requires your feedback, you can reply immediately using the right panel, and can change the priority, status and assignee directly along with your reply.
Once you have replied to a notification, it will be automatically marked as read and dismissed.
Notifications for updates to tickets
Notifications are issued to alert you to mentions and to changes to tickets and projects made by other users. Notifications are shown within the application itself and may optionally be sent by email and via Slack.
You will receive notifications of updates to tickets where you are follower of the tickets. You will automatically be set as a ticket follower when you create a ticket, update a ticket, when the ticket is assigned to you or a user mentions you in the ticket. You can also configure the followers of any ticket that you have access to.
Notifications for updates to projects
If you chose to follow a project, you will receive notifications for any changes to the project. You can select the projects that you want to follow on the Projects Following page.
Notifications via email and Slack.
If you want to receive notifications via Slack you need to set up integration with Slack. You can configure which notifications you want to receive and whether you want to receive email notifications in your user settings (See: Update your Notification settings). If you have Administrator permissions, you can update notification settings for other users.
To dismiss the notification, click the tick on the top right of the notification. The notification will be dismissed and the next one selected.
Notifications are dismissed automatically if you open the relevant ticket milestone or project, acknowledge the note or reply to the notification.